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Department of Protocol

Department’s mandates

The Department assists the Ministry in advancing Bhutan’s foreign policy goals by creating an enabling environment for successful diplomacy and plays a significant role in laying a strong foundation for foreign relations. 

Being at the forefront of diplomatic engagements, the Department enables effective management of relations by promoting cross-cultural understanding and enhancing network with peoples and governments around the globe. Further, DoP ensures that all diplomatic representatives receive immunities and privileges which they are entitled to. DoP also supports and facilitates the work of Missions and International Organizations and its members based in Bhutan through extension of consular and other protocol related services.

 DoP is mandated to: 

  1. Extend protocol and hospitality services;
  2. Provide consular services to Bhutanese traveling abroad and expatriates residing in Bhutan including delivery of diplomatic bags; and
  3. Provide services related to passports and travel documents.

Chief of Protocol(profile)

Mr. Ugyen Gonphel was appointed as the Chief of Protocol on the 12th of May 2020. Prior to this, he served as the officiating Chief of Protocol, Deputy Chief of Protocol for the programme and Hospitality Division, Deputy Chief of Protocol for the Passport Division  and Minister Counselor/Head of Chancery at the Royal Bhutanese Embassy in New Delhi, India.

He joined the civil service in 1991 and has served the government through various agencies for the past 29 years. These include working as the Planning Officer, Senior Marketing Officer and Programme Officer in the Ministry of Agriculture and Forests; Chief Training Coordinator and Chief of the Election Department in the Election Commission of Bhutan during which he was actively involved in the conduct of the First Parliamentary Democratic Elections in 2008. He also served as a cadet officer in the military from 1991 to 1995.

He received his BA from Sherubtse College in Kanglung, Bhutan; BA from the University of Delhi; Post Graduate Diploma in Agricultural Science and MSc in Agricultural Economics (Marketing) from the Wye College, University of London.

He is married to Chhoki and they have two daughters and one son. He takes a special interest in cooking, travelling, trekking and socializing.

Click here to view past Chief of Protocol

Divisions and their mandates

The Department of Protocol (DoP) comprises Program & Hospitality; Mission & Consular Services; and Passport Divisions.

Programme and Hospitality Division 

The Division is mandated to organize and facilitate the visits of the Head of State/Head of Government and official guests of the government. It oversees all protocol and ceremonial matters, executes and facilitates national and international events, and ensures that guests are accorded with privileges that they are entitled to.

The Raven State Guest House under the Programme and Hospitality Division arranges and provides hospitality services during important events such as Royal Audiences, Dhensa meetings and official meetings, ceremonies and occasions. 

Photo Name Responsibilities Contact details

Kinga Lhamo


Sr. Protocol Officer,
Officiating Deputy Chief of Protocol
klhamo @ 

Ugyen Pem


Asst. Protocol Officer upem @

Yangchen Lhamo


Asst. Protocol Officer ylhamo @ 

Namgay Choden 


Asst. Protocol Officer namgayc @ 

Mendha Wangmo


Asst. Protocol Officer mwangmo @ 
Yeshi Choden Asst. Protocol Officer ychoden @

Jigme Wangmo


Asst. Protocol Officer  jwangmo @ 
Namgay Pelden

Asst. Protocol Officer

Liaison services at Paro Liaison office npelden @ 

Mission and Consular Services Division

Mission and Consular Services Division is mandated to facilitate and provide essential consular services to the members of diplomatic missions and foreigners in Bhutan and Bhutanese within the country and those travelling and residing abroad.

Photo Name Responsibilities Contact details

Sangay Tenzing


Sr. Protocol Officer,
Officiating Deputy Chief of Protocol
stenzing @
Ext. no: 104 (02 328266)

Passport Division

The Passport Division is mandated to provide services related to passports and travel documents to facilitate the travel of Bhutanese citizens and residents abroad.

Photo Name  Responsibilities Contact details
Tshewang Dorji T

Dy. Chief of Protocol

Head of Mission & Consular Division and Passport Division tshewangd @ 

Ext. no: 106 (02 328266)

Support Staff

Photo Name  Responsibilities Contact details

PA to Chief of Protocol

Support staff wangmo @

Ext. no: 142 (02 322278)

Tshering Jamtsho

Sr.Admin Asst. III

Support Staff


Sonam Lhamo

Admin. Asst. I

Liaison services at Paro Liaison office slhamo @

Kinley Budha


Messenger kinleyb @

Ext. no: 142 (02 322278)

Raven State Guest House
Sonam Dorji 

Sr. Admin. Asst. IV

Manager sonamdorji @ 

02 334308

Anuja Rai

Sr. Chef

support staff  


Ramjam Thinley

Chef I

support staff  


Karma Tenzin

Chef I

support staff  


Sangay Dorji

Valet. I

support staff  


Kinley Dorji 

Valet. I

support staff  


Thukten Tshering

Valet. II

support staff  


Nidup Zangmo 

Valet. II

support staff  


Phurba Wangmo

Valet. II

support staff  


Kezang Choden 

Valet. IV

support staff  


Dorji Dema B


support staff  


Passang Bidha 

Washer Woman

support staff  


Chimi Wangmo 

Dry Sweeper

support staff  


Dechen Choden 

Dry Sweeper

support staff  


Ngawang Zangmo


support staff  



Dish Washer

support staff  


Rinchen Lhamo


support staff  


Kezang Lhamo

Admin Asst II

Diplomatic mailbags  

kezangl @ 

Ext. no: 118 (02 328266)


Ngawang Pem 


Sr. Admin Asst. V npem @ 

Ext. no: 109 (02 328266)


Tshewang Lhamo


Admin Asst. I  

tshewanglhamo @ 

Ext. no: 110 (02 328266)

Ms. Pema Choden Admin Asst. I pemac @

Ext. no: 110 (02 328266)