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Department of Protocol

Department’s mandates

The Department assists the Ministry in advancing Bhutan’s foreign policy goals by creating an enabling environment for successful diplomacy and plays a significant role in laying a strong foundation for foreign relations. 

Being at the forefront of diplomatic engagements, the Department enables effective management of relations by promoting cross-cultural understanding and enhancing network with peoples and governments around the globe. Further, DoP ensures that all diplomatic representatives receive immunities and privileges which they are entitled to. DoP also supports and facilitates the work of Missions and International Organizations and its members based in Bhutan through extension of consular and other protocol related services.

 DoP is mandated to: 

  1. Extend protocol and hospitality services;
  2. Provide consular services to Bhutanese traveling abroad and expatriates residing in Bhutan including delivery of diplomatic bags; and
  3. Provide services related to passports.
Click here to view past Chief of Protocol

Divisions and their mandates

The Department of Protocol (DoP) comprises Program & Hospitality; Mission & Consular Services; and Passport Divisions.

Programme and Hospitality Division 

The Division is mandated to organize and facilitate the visits of the Head of State/Head of Government and official guests of the government. It oversees all protocol and ceremonial matters, executes and facilitates national and international events, and ensures that guests are accorded with privileges that they are entitled to.

The Raven State Guest House under the Programme and Hospitality Division arranges and provides hospitality services during important events such as Royal Audiences, Dhensa meetings and official meetings, ceremonies and occasions. 

Name Responsibilities Contact details
Karma Phuntsho
Asst. Chief of Protocol dop @
Yangchen Lhamo Asst. Protocol Officer

Mission and Consular Services Division

Mission and Consular Services Division is mandated to facilitate and provide essential consular services to the members of diplomatic missions and foreigners in Bhutan and Bhutanese within the country and those travelling and residing abroad. The division deals with trade related grievances/complaints encountered by Bhutanese/foreign individuals when conducting business outside/in Bhutan.

Name Responsibilities Contact details
Pema Tshomo Dy. Chief of Protocol dop @
Kinga Lhamo Sr. Protocol Officer
Mindu Zam Asst. Protocol Officer

Passport Division

The Passport Division is mandated to provide services related to passports to facilitate the travel of Bhutanese citizens and residents abroad.

Name  Responsibilities Contact details
Tshewang Dorji T,
Dy. Chief of Protocol
Dy. Chief of Protocol and Offtg. Chief of Protocol dop @

Support Staff

Name Responsibilities Contact details
Programme and Hospitality Division
PA to Chief of Protocol
Support staff dop @
Tshering Jamtsho,
Sr.Admin Asst. III
Support Staff
Raven State Guest House
Ugyen Pem Asst. Protocol Officer dop @
Mission and Consular Division
Lhakpa Tshering,
Admin Assistant
Diplomatic mailbags dop @
Passport Division
Ngawang Pem  Sr. Admin Asst. V  

dop @


Dorji Wangmo Sr. Admin Asst. V
Tshewang Lhamo Admin Asst. I
Pema Choden Admin Asst. I
Mr. Sangay Phuntsho Admin Asst. I